FAQ

Most Popular Questions

We receive a variety of questions here at UXBridge CellPhone Plus. Click any of the questions below to read the answer.

How long does a screen repair take?

Most screen replacements can be completed within 30-45 minutes.

If you can't fix it what happens?

There is a service fee of $20 if the repair takes more than 20 minutes.

Do I have to wait with my device?

You may drop off your device with us for repair while you shop around or you are welcome to wait with us.

Can you help me backup my data before repairing it?

Yes, for a fee, we can create a secure back-up of your data, which we then reload back on to your device once the repair is complete.

What payment methods do you take?

For repairs, we accept major credit cards as well as Interac debit. We also have direct-bill business solutions.

Does my screen come with a warranty?

We offer a limited lifetime warranty on most parts installed by our technicians. We conveniently keep a database of all of our repairs so that our customers can remain stress-free about keeping up with receipts.

Can I bring my own parts and have you install them?

You are welcome to bring us any parts you may need and we will happily install them for you. The price will vary depending on the amount of time said install may take.

How do I know if my iPhone's battery needs to be replaced?

The best way to check if your iPhone’s battery needs to be replaced is by going your settings and type in “battery health”. This will show you what your batteries charging capacity is in %. We always recommend replacing your iPhone’s battery if it is below 85%.

When does my phone battery need to be replaced?

Android and/or iPhone battery replacements are a good idea when you are running into performance difficulties, such as if the battery is having a hard time holding charge. This can indicate either a faulty component or, more commonly, degradation, as all cell phone batteries lose charge capacity as the months and years go on. We recommend waiting until either your device hits 80 percent battery health or lower. We’re happy to help when it’s time to get your battery replaced by an experienced technician!

The iPhone I just repaired shows an important display message, it that normal?

Yes. During our refurbishment process some components in these devices (mainly screens and batteries) are replaced if fallen below industry threshold using third party parts that go through a 34 point inspection by trained, professional technician . Due to proprietary licensing and software, that replacement, if not conducted using Apple parts will prompt an error message notification.

Get the professional repair services you need for your smartphone or computer.

We offer parts replacements and diagnostics, customization, and unlocking for a wide range of smartphones, tablets, iPads, and computers. Feel free to call us. We would love to answer your questions.